|
❗ Notes This feature is a description of the admin page, which is scheduled to open in July 2023. Please contact your Pagecall manager for more information about the timeline for the new admin page. |
What you’ll get from this document
- How to analyze a specific meeting for network issues with Pagecall [CN-RM-0206-F]
Use it this way
How to analyze problems with Pagecall meeting
- Follow these steps to find a specific meeting record. View a specific meeting history, meeting history with a specific user, or replay →
- Inside the meeting details, click the 'Analyze meeting issue' button in the top right corner.
- The Pagecall system will analyze the data for that meeting. The analysis can take up to 3 minutes.
- When the data analysis is complete, it displays the results for network conditions by user.
- If the orange or red bar on the graph overlap with times when users reported experiencing issues such as sound dropouts during meetings, it's because their network was unreliable.
Note) Why does Pagecall experience interruptions while Google and YouTube work fine? →
- If the orange or red bar on the graph overlap with times when users reported experiencing issues such as sound dropouts during meetings, it's because their network was unreliable.
- The result of that graph can be downloaded using the 'Download image' feature. This can be used to inform users about errors.
|
💡 Disclaimer If the error persists and it's not a network issue, please open a support ticket to reach the Pagecall team. |